PureHiveTechResolve the easy tickets instantly. Give your team the hard ones.
A support agent that triages every ticket, answers common questions in your tone of voice, and hands your team a ready-made draft for everything else.
Sound familiar?
Try it yourself.
What happens behind the scenes.
You choose how much to automate. Many clients start with every reply drafted for approval, then switch simple categories to auto-send once accuracy is proven.
- Connects to your help desk or shared inbox; each new ticket triggers the agent.
- Help-centre articles, macros, policies and past tickets are indexed into a searchable knowledge base and refreshed nightly.
- Tools: order and customer lookup, small refunds if you allow them, knowledge search, ticket assignment, internal notes.
- The agent auto-sends only when it is confident and the category is on your allow-list. Otherwise it drafts.
- A dashboard shows resolution rate, handle time, satisfaction and escalations.
What it replaces.
Today
- First reply in hours
- Agents copy and paste answers
- No view of trends
With an agent
- First reply in seconds
- Agents approve ready-made drafts
- Weekly top-issues report
What it takes to go live.
Timeline
3–6 weeks
What we need from you
Help-desk admin access, 3–6 months of past tickets, your policies and tone-of-voice examples.
Best-fit package
Starter or Growth
Which package fits.
Single Agent Build
One AI agent, built and deployed for a single high-impact process.
- Discovery session on your workflow
- One custom AI agent (phone, support triage or lead intake)
- Integration with one core system
- Testing and go-live support
- 30 days of post-launch tuning
Multi-Agent System
Multiple connected agents working across departments.
- Everything in Starter
- 2–4 agents covering multiple workflows
- Optional website with a built-in AI agent
- Shared business-context layer
- Integration across multiple systems
- Monthly performance reporting and tuning
Fully Custom Infrastructure
End-to-end custom-built or self-hosted AI infrastructure.
- Everything in Growth
- Self-hosted, open-source model deployment
- Custom infrastructure on your own servers
- Dedicated ongoing support
- Priority feature development
Frequently asked.
Will it send wrong answers?
It only sends on its own when confidence is high and the topic is on a list you approve. Everything else is drafted for a person.
Can we approve every reply at first?
Yes. Most clients start that way.
Does it learn from our edits?
Your edits are reviewed in the monthly tuning cycle and used to improve its instructions and knowledge.
How is customer data protected?
Data is encrypted, access is limited by role, and you choose hosted or self-hosted models.
Often built together.
Sales & Lead Intake Agents
Reply to every lead in under a minute, qualify it and book the meeting.
Explore →Internal Operations Agents
Reports, data entry, documents and scheduling that run themselves.
Explore →Custom LLM Configuration & Hosting
Hosted, self-hosted or hybrid models, set up around your cost and privacy needs.
Explore →Let's find the one agent that would save you the most time.
A 30-minute discovery call. We'll map your workflows and tell you honestly whether AI is worth it for you.