PureHiveTechNever miss a call again.
An AI phone agent that answers every call, looks up orders and accounts, books appointments and writes up every conversation, day or night.
Sound familiar?
Try it yourself.
What happens behind the scenes.
The agent handles the whole conversation and calls your tools itself. A person is pulled in only when the call is complex, sensitive, or the caller asks.
- Your existing number forwards to the agent: always, after hours, or on overflow.
- Streaming speech-to-text, a language model with tools, and streaming text-to-speech keep replies under one second, and callers can interrupt naturally.
- Tools the agent can use: order and customer lookup, availability check, booking, FAQ search, call transfer, SMS.
- Every call is saved with a transcript, summary, intent and outcome in your CRM.
- The agent says it is an AI at the start of each call and never takes card numbers by voice.
What it replaces.
Today
- Calls missed after hours and at peak
- Notes taken by hand, if at all
- Callers wait on hold for simple questions
With an agent
- Every call answered in one ring, 24/7
- Every call summarised and logged automatically
- Simple questions answered instantly; staff take the complex calls
What it takes to go live.
Timeline
3–5 weeks
What we need from you
Your top 20 call reasons, access to your order or booking system, and a number to forward.
Best-fit package
Starter
Which package fits.
Single Agent Build
One AI agent, built and deployed for a single high-impact process.
- Discovery session on your workflow
- One custom AI agent (phone, support triage or lead intake)
- Integration with one core system
- Testing and go-live support
- 30 days of post-launch tuning
Multi-Agent System
Multiple connected agents working across departments.
- Everything in Starter
- 2–4 agents covering multiple workflows
- Optional website with a built-in AI agent
- Shared business-context layer
- Integration across multiple systems
- Monthly performance reporting and tuning
Fully Custom Infrastructure
End-to-end custom-built or self-hosted AI infrastructure.
- Everything in Growth
- Self-hosted, open-source model deployment
- Custom infrastructure on your own servers
- Dedicated ongoing support
- Priority feature development
Frequently asked.
Will callers know it's an AI?
Yes. The agent introduces itself as an AI assistant at the start of every call.
What happens if it doesn't know the answer?
It says so, offers to transfer the caller to a person, and passes on everything it has learned so the caller doesn't repeat themselves.
Do we keep our phone number?
Yes. Your number forwards to the agent. Nothing changes for your customers.
Can it make outbound calls?
Yes, for reminders and follow-ups to people who have agreed to be contacted.
Which languages does it speak?
English at launch, with other languages added on request during the build.
Often built together.
Customer Support Agents
Triage every ticket, resolve the simple ones and draft replies for the rest.
Explore →Sales & Lead Intake Agents
Reply to every lead in under a minute, qualify it and book the meeting.
Explore →Research & Analysis Agents
Ask a question, get a structured brief with every claim linked to its source.
Explore →Let's find the one agent that would save you the most time.
A 30-minute discovery call. We'll map your workflows and tell you honestly whether AI is worth it for you.